Shipping policy
Last Updated: March 11, 2026
At Note Future, we are committed to providing an exceptional shopping experience for our customers in Australia, including clear and straightforward shipping policies. We offer free shipping on all orders within Australia. At this time, we only ship within Australia. We do not offer international shipping.
Delivery Times
Below are the estimated delivery times for all packages:
- Order Cutoff Time: 5:00 PM (AEST) Australian Eastern Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order Handling Time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit Time: 6 to 12 business days (Monday to Friday).
- Estimated Delivery Time: 7 to 16 business days.
Carrier Services
We partner with the following reliable carriers for deliveries within Australia to ensure your home improvement supplies arrive safely:
- Australia Post
- Toll Global Express
- Aramex (formerly Fastway)
- TNT / FedEx Australia
Shipping Costs
Free Shipping: All orders qualify for free shipping, with no minimum order requirement. We believe in transparent pricing with no hidden fees at checkout.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track My Order page.
Contact Information
Store Name: Note Future
Address: Unit 2603, 438 Macquarie Street Liverpool, NSW 2170 Australia
Email: support@notefuture.com
Phone: +61 494 558 768
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)
We will respond to your email within 24 hours (Mon–Fri) — weekend messages answered Monday