FAQ

Frequently Asked Questions

Customer Support

How can I get in touch with you?

We’re here to help. You can reach the Note Future team by visiting our Contact Us page or by emailing us directly at support@notefuture.com. We aim to respond to all inquiries within 24 hours (Monday to Friday).

Shipping & Delivery

Where do you ship to?

We currently ship exclusively within Australia. This allows us to focus on providing the most reliable service and quality control for our local customers.

What are the shipping costs?

Shipping is always FREE across Australia. We believe in transparent pricing, so the price you see on the product page is exactly what you pay at checkout.

How long will it take to receive my order?

We work hard to get your items to you as quickly as possible. Here is what you can expect:

  • Order Cutoff: 5:00 PM (AEST). Orders placed after this time will begin processing the next business day.
  • Handling Time: 1 to 4 business days (Monday to Friday).
  • Transit Time: 6 to 12 business days (Monday to Friday).
  • Estimated Delivery: Most customers receive their orders within 7 to 16 business days.

Order Tracking

My estimated delivery date has passed. Where is my order?

While 99% of our orders arrive on time, logistics delays can occasionally happen. You can check your real-time status via our Track My Order page. If your order hasn't arrived within 3 days of the expected date, please reach out to us so we can investigate it for you.

Security & Payments

Is my payment information safe?

Absolutely. Your security is our highest priority. We use advanced SSL encryption technology to ensure your data is protected. We never store your full credit card details, and our site complies with all modern security standards.

What payment methods do you accept?

We offer a seamless checkout experience and accept PayPal, Visa, MasterCard, American Express, Apple Pay, Google Pay, and Shop Pay. Have a look at our payment policy here 

Returns & Refunds

What is your return policy?

We want you to love what you bring into your home. If you aren't satisfied, you can submit a refund request within 30 days of your item being delivered. For more specific details on how to return an item, please visit our Return & Refund Policy page.